Travel is a fact of life for most consultants. Many spend 45 weeks on the road every year, and some say they wouldn’t want it any other way.
We know one married couple where both are traveling consultants. They often joke that they should write a book called “Marriage on Three Days a Week” because they only see each other from Thursday night to Sunday night most weeks. Of course, they take great vacations with all the frequent flier miles and hotel points, and neither one is left at home to manage the household while the other dines in restaurants every night and comes home expecting all the chores to be done.
Like many others, they have learned how to be comfortable on the road so that their travel schedules are a source of new experiences and great stories instead of a hardship. If you learn how to be comfortable in your environment, you’ll do better work and last longer in this demanding field.
There are two types of consulting roles, from a travel schedule perspective. One type of consultant is the real Road Warrior who is in a different city each week, often visiting two or three different clients and staying only a couple of days each place. The other type travels to the same destination every week to work on a long-term engagement over several months. Which type of travel schedule you end up with depends as much on your personality as on your skill set.
No matter which type of travel schedule you have, there are some seemingly small things you can do to make yourself significantly more comfortable on the road.
Enroll in every frequent flier and hotel points program you can. The biggest perks in business travel come when you get a free family vacation later. All those trips to Pittsburgh might buy you a trip to Honolulu or Prague or wherever your heart leads you.
Whenever possible, use the same airline and hotel chain for every city. This helps you rack up the points faster, and it also establishes a level of comfort and familiarity for you from the moment you arrive in the city. Not every Marriott is exactly like every other Marriott, but there are enough similarities between them that you will begin to feel at home quickly.
Packing for Travel
Develop a routine for packing. Make a checklist that includes everything that you know you’ll need for any trip, including items like toothbrush and cell-phone charger. Go over the checklist every single time you pack a suitcase.
If you don’t follow this advice, you will eventually end up spending $200 on a “charge everything” device and using a hotel toothbrush that will rip your gums out.
- Always assume you will have to carry your luggage yourself. If you aren’t sure you will need it, don’t take it. You can always buy one there. (Don’t accept engagements in locations that don’t have stores.)
- Pack something comfortable to wear in your hotel room and clothes you can wear to work out.
- Plan to sleep in something you don’t mind being seen wearing in public. In the event of a fire, hotels will evacuate two floors above and two floors below, even if it’s just a small fire in a trash basket. That’s what that loudspeaker above the bed is for.
- All luggage looks alike. Make your bag easy to spot on the carousel and less likely to be stolen with a few strategically placed strips of duct tape or a big pink bow.
- The military knows that rolled clothing does not wrinkle. Don’t fold it, roll it. Turn jackets inside out, fold the collar up and press one shoulder inside the other.
- Think about what you pack from the perspective of Customs and Airport Security. For example, many airlines will not allow you to carry steel-tipped darts in your carry-on luggage. (Yes, one of us learned this the hard way. Not the one you think.) Carry all medication in the original packages, particularly prescription medication.
- Purchase two of everything you use daily, like cosmetics, razors, toothbrush, etc. Leave one set at home. Pack toiletries once and leave them packed. This way, you don’t have to worry that you forgot something essential and will not notice until the middle of the night in a strange hotel room. When you run out of something on the road, replace it. (This is easier if you use common brands that are sold nationally.)
After only a few weeks of travel, you’ll know exactly what you need to pack and what you don’t.
If you are traveling to the same city every week, pick a hotel that you are comfortable in and make friends with the people at the front desk and in Housekeeping. If you can commit to a certain number of weeks, they might even give you a break on the room rate, which is also good for your customer.
Once you’ve tried two or three different rooms in different parts of the hotel, you’ll begin to identify specific things you like or dislike. Within a few weeks, you’ll probably have a favorite room. Don’t be afraid to ask for it every week. Staying in the same room every week can increase your sense of comfort and it’s easier to remember what room you are in. Every one of us has been frustrated at least once by trying to open a hotel room door, only to realize that the key doesn’t work because this is the room we were in last week, and we have no idea what room we have been assigned this week.
If you followed our instructions for packing and bought duplicates of all your toiletries and travel needs, you can check a suitcase with the bellman over the weekend instead of carrying it home with you. Leave your laundry with a dry cleaner over the weekend and come back on Monday to a fresh wardrobe without carrying a bag with you to the airport. That’s freedom!
Make friends with the people who have control of the food. If you are eating all your meals off the Room Service menu, you will soon get bored with the choices. Encourage the person who answers the Room Service line to give you suggestions.
When Christine was working in one city where it wasn’t considered safe to leave the hotel and wander around at night, she called the Room Service number one night and said, in the most pitiful voice she could muster, “I’m hungry and nothing on the menu looks good tonight. Help me!”
The Room Service voice laughed and said, “Miss Lambden, don’t you worry. After all these months, I know what you like. Let me surprise you.”
In addition to the best steak and the freshest salad ever served by Room Service, the waiter brought a glass of red wine and said, “The chef said to tell you that he knows you don’t like red wine, but this is special. Try it with the steak. Alternate one bite of steak with one sip of wine.”
She still talks about that steak. After that night, she never had to look at the Room Service menu again. When she called, she would say, “Maybe a fish tonight?” or “I’m in the mood for something chocolate.”
Remember, if you are tired of the hotel menu, just imagine how the chef feels.
Since you can’t eat all the time, here are some other ways to fill an evening in a hotel room:
- Call your mother.
- Go to a movie.
- College libraries are often open late. Learn something.
- Work out. Remember the Freshman Fifteen in college? The life of a consultant includes too many meals in restaurants and too few long walks in the park.
If you exercise at home, try to exercise the same way when you are traveling. Find out if it’s safe to walk/run outside near the hotel. This is also a great way to find the neighborhood restaurants and pubs that the travel books don’t know about.
If you exercise in a gym at home, stay in a hotel with a gym and use it. If there is no gym available in the hotel, remember that many national chains have memberships that allow you to work out in any city. Like national hotel and restaurant chains, gyms are a great way to find familiar surroundings in an unfamiliar place.
Exploring new cities is a great way to get exercise and enjoy your time on the road. See the sights. Shop. Ask the people at the hotel and at work what you should be sure to see while you are in town.
We know one consultant who managed, in one year, to see Niagara Falls (working in Buffalo), the Arch in St. Louis, the Napa Valley wine country, six shows on Broadway, and Fort Lauderdale during Spring Break.
Did you know that Kansas City is the City of Fountains? In the winter, the city slowly freezes some of the fountains so you see frozen ice where water flows in the summer. Just beautiful.
Did you know that you can visit the Budweiser Clydesdales at Grant’s Farm in St. Louis? If you think they are fun to watch on Super Bowl commercials, just imagine how magnificent they are up close.
These opportunities may not present themselves again. Don’t spend every evening in your hotel room.
Every city has something unique to offer and the people who live there will be happy to help you discover what is wonderful about their hometown.